RL Sanborn Masonry clients are amazed when they realize just how serious we are about customer satisfaction. 100% customer satisfaction can only be attained by providing personalized services to our clients as well a providing a knowledgable, courteous staff to assist with any masonry concern. RL Sanborn Masonry simply leaves no stone unturned to insure every client 100% satisfaction. RL Sanborn Masonry will not rest until every Customer masonry concern is 100% resolved. Please feel free to read the testimonials below. These are actual copies of actual corespondances we recieved from our customers. Please be sure to submit your request for a free masonry estimate. |
Response from our online Customer Satisfaction Survey Services Used by Customer = Masonry Sealing Level of satisfaction = Highly satisfied Customer service = well above average Professionalism = well above average quality of products and services = well above average understanding Customer needs = well above average price = average How likely to continue doing business with us. = Very likely how likely to refer us = very likely Testimonial = I contacted RL Sanborn Masonry to have some basic work done at my home. My call was returned promptly by a skilled,knowledge professional that set up a timely appointment to inspect the requested job and provide a detailed estimate. Testimonial: Mr.Sanborn showed up at the time that met my needs and after inspecting my flues informed me of a hazardous condition that had the potential to fill my home with dangerous carbon monoxide gases. We climbed the roof together and Mr.Sanborn explained my problem in terms that I understood and suggested a course of action. Due to the scope of work that needed to be done, I contacted my insurance company who sent an estimator and an engineer to my home and both agreed with Mr. Sanborn's evaluation. A new estimate was prepared and e-mailed to me within an hour. The work started the next day with Mr. Sanborn on the job site at all times. The finished repairs look great and more importantly eliminated what could have been a deadly situation for my family. Mr.Sanborn's years of experience and knowledge help to convince my insurance carrier that a major portion of the work should be covered under my policy. With the attention to detail and professionalism demonstrated by the RL Sanborn Company,I would recommend them without reservation. June 18,2009
Falmouth, Maine
Customer Satisfaction Survey Services Used by Customer = Masonry Repair Comments regarding services used = Excellent work! Wonderful to work with. Level of satisfaction = Highly satisfied Customer service = well above average Professionalism = well above average quality of products and services = well above average understanding Customer needs = well above average sales staff = well above average price = average Comments for attribute ratings = Excellent work at a reasonable price. How likely to continue doing business with us. = Very likely how likely to refer us = very likely Suggestions for improving our products and services = No Testimonial : "Excellent work at reasonable prices. I was able to get work scheduled and completed in a reasonable time frame. Masons were friendly and skilled. I would definitely recommend them to friends."
Portland Maine |
Exerpt from angieslist.com "The father and son team were very courteous and were on time. Very professional and neat. We have had others work on the chimney four years ago, that didn't come back when it leaked after doing the work. The work was excellent, and no leaks after three days of rain. The chimney was about 30 years old and had not been properly maintained. We have owned the house eight years, and this is the first company to fix our problem of leaks. We had contacted various companies in the past and they would never show up or come look at it and say they would send us an estimate, but never contact us again. Difficult job as in the middle of the roof and very steep pitch. I was extremely impressed with this mason, very experienced and reliable."
right." S.H.
.......See More Testimonials Below...... |
Response from our online Customer Satisfaction Survey
Level of satisfaction = Highly satisfied Customer service = well above average Professionalism = well above average quality of products and services = well above average understanding Customer needs = well above average sales staff = well above average price = above average How likely to continue doing business with us. = Very likely how likely to refer us = very likely Testimonial = Very professional in all aspects of the job, from quote, scheduling, quality work, clean work site, and made sure I was happy at the end. G.M. Portland maine |
Response from our online Customer Satisfaction Survey Services Used by Customer = Masonry Repair Comments regarding services used = The repair prevented water leak during last night's torrential downpour... Thankyou - Thankyou - Thankyou Level of satisfaction = Highly satisfied Customer service = above average Professionalism = above average quality of products and services = well above average understanding Customer needs = well above average sales staff = above average price = above average How likely to continue doing business with us. = Very likely how likely to refer us = very likely Suggestions for improving our products and services = none - especially like email updates and on line billing receipts Testimonial = Better than expected - thankyou again
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Testimonial " We have been completely satisfied with the work and performance of R.L. Sanborn. From showing up when promised for both the estimate and work start, to giving a competitive estimate and holding to it (even when the work scope took a tad longer than anticipated), to the quality of the finished product. Our four-flue sized chimney is the centerpiece of our home and we are happy we trusted it to Rick and his crew." J.K. Scarborough, Maine |
| What Do Our Customers Think? |
Our Latest Testimonial. (Received September 2, 2009) Response from our online Customer Satisfaction Survey Services Used by Customer = Masonry Repair Comments regarding services used =
for a quote. Price was reasonable, work was scheduled quickly and completed as promised. Absolutely no complaints. Will recommend Sanborn to anyone who asks. Don't spend any time looking beyond Sanborn. You won't find better.
Customer service = well above average Professionalism = well above average quality of products and services = well above average understanding Customer needs = well above average sales staff = well above average price = above average How likely to continue doing business with us. = Very likely how likely to refer us = very likely Testimonial =
Price was reasonable, work was scheduled quickly and completed as promised. Absolutely no complaints. Will recommend Sanborn to anyone who asks.Don't spend any time looking beyond Sanborn. You won't find better.
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Masonry Blog What is masonry? Masonry is the building of structures from individual units laid in and bound together by mortar. The common materials of masonry construction are brick, stone such as marble, granite, travertine, limestone; concrete block, glass block, and tile. Masonry is generally a highly durable form of construction. However, the materials used, the quality of the mortar and workmanship, and the pattern the units are put in can strongly affect the durability of the overall masonry construction |
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