What Do RL Sanborn Masonry Customers Think?
Clients of RL Sanborn Masonry are truly amazed when they realize just how serious RL Sanborn Masonry is about customer satisfaction. RL Sanborn Masonry attains 100% customer satisfaction by providing personalized professional services to clients. A knowledgeable, courteous staff is at the ready to assist with any masonry concern. RL Sanborn Masonry simply leaves no stone unturned to insure every client 100% satisfaction and will not rest until your masonry concern is 100% resolved. Please feel free to read the testimonials below and submit your request for a masonry consultation and estimate. RL Sanborn Masonry respects the privacy of customers. For privacy reasons, personally identifying customer information, other than first and last initials and town of residence, has been omitted. References are available upon request. “The father and son team were very courteous and were on time. Very professional and neat. We have had others work on the chimney four years ago, that didn't come back when it leaked after doing the work. The work was excellent, and no leaks after three days of rain. The chimney was about 30 years old and had not been properly maintained. We have owned the house eight years, and this is the first company to fix our problem of leaks. We had contacted various companies in the past and they would never show up or come look at it and say they would send us an estimate, but never contact us again. Difficult job as in the middle of the roof and very steep pitch. I was extremely impressed with this mason, very experienced and reliable. Would recommend this company to anyone, it's a relief to have a difficult job done right." S.H. Westbrook, Maine
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Services Used by Customer = Masonry Sealing Comments Regarding Services = I contacted RL Sanborn Masonry to have some basic work done at my home. My call was returned promptly by a skilled,knowledge professional that set up a timely appointment to inspect the requested job and provide a detailed estimate.Mr.Sanborn showed up at the time that met my needs and after inspecting my flues informed me of a hazardous condition that had the potential to fill my home with dangerous carbon monoxide gases. We climbed the roof together and Mr.Sanborn explained my problem in terms that I understood and suggested a course of action. Due to the scope of work that needed to be done, I contacted my insurance company who sent an estimator and an engineer to my home and both agreed with Mr. Sanborn's evaluation. A new estimate was prepared and e-mailed to me within an hour. The work started the next day with Mr. Sanborn on the job site at all times.The finished repairs look great and more importantly eliminated what could have been a deadly situation for my family. Mr.Sanborn's years of experience and knowledge help to convince my insurance carrier that a major portion of the work should be covered under my policy. With the attention to detail and professionalism demonstrated by the RL Sanborn Company,I would recommend them without reservation Level Of Satisfaction = Highly satisfied Customer Service = well above average Professionalism = well above average Quality Of Products And Services = well above average Understanding Customer Needs = well above average Price = average How Likely Are You To Continue Doing Business With RL Sanborn Masonry? = Very likely How Likely Are You To Refer RL Sanborn Masonry = very likely Customer Credentials = J.P.M. Falmouth, Maine |
The following customer review was submitted via our Customer Satisfaction Survey Web page:
Comments Regarding Services = Very professional in all aspects of the job, from quote, scheduling, quality work, clean work site, and made sure I was happy at the end. Level Of Satisfaction = Highly satisfied Customer Service = well above average Professionalism = well above average Quality Of Products And Services = well above average Understanding Customer Needs = well above average Sales Staff = well above average Price = above average How Likely Are You To Continue Doing Business With RL Sanborn Masonry?= Very likely How Likely Are You To Refer RL Sanborn Masonry = very likely Customer Credentials= G.M. Portland, Maine |
Comments Regarding Services =The repair prevented water leak during last night's torrential downpour...Thankyou - Thankyou – Thankyou- Better than expected - thankyou again Level Of Satisfaction = Highly satisfied Customer Service = above average Professionalism = above average Quality Of Products And Services = well above average Understanding Customer Needs = well above average Sales Staff = above average Price = above average How Likely Are You To Continue Doing Business With RL Sanborn Masonry? = Very likely How Likely Are You To Refer RL Sanborn Masonry = very likely Suggestions For Improvement = none - especially like email updates and on line billing receipts Customer Credentials: F.Z. Cape Elizabeth, Maine |
Testimonial via e-mail " We have been completely satisfied with the work and performance of R.L. Sanborn. From showing up when promised for both the estimate and work start, to giving a competitive estimate and holding to it (even when the work scope took a tad longer than anticipated), to the quality of the finished product. Our four-flue sized chimney is the centerpiece of our home and we are happy we trusted it to Rick and his crew." J.K. Scarborough, Maine |
What is masonry? Masonry is the building of structures from individual units laid in and bound together by mortar. The common materials of masonry construction are brick, stone such as marble, granite, travertine, limestone; concrete block, glass block, and tile. Masonry is generally a highly durable form of construction. However, the materials used, the quality of the mortar and workmanship, and the pattern the units are put in can strongly affect the durability of the overall masonry construction |
| RL Sanborn Masonry 2014 |
Services Used By Customer = Masonry Repair Comments Regarding Services = Exceptional company. Fast response to my request for a quote. Price was reasonable, work was scheduled quickly and completed as promised. Absolutely no complaints. Will recommend Sanborn to anyone who asks. Don't spend any time looking beyond Sanborn. You won't find better Level Of Satisfaction = Highly satisfied Customer Service = well above average Professionalism = well above average Quality Of Products And Services = well above average understanding Customer needs = well above average Sales Staff = well above average Price = above average How Likely Are You To Continue Doing Business With RL Sanborn Masonry? = Very likely How Likely Are You To refer RL Sanborn Masonry = very likely Customer Credentials= A.S. South Portland, Maine |
The following customer review was submitted via our Customer Satisfaction Survey Web page: Services Used By Customer = Masonry Repair Comments Regarding Services = Excellent work at a reasonable price. Wonderful to work with. I was able to get work scheduled and completed in a reasonable time frame. Masons were friendly and skilled. I would definitely recommend them to friends Level Of Satisfaction = Highly satisfied Customer Service = well above average Professionalism = well above average Quality Of Products And Services = well above average Understanding Customer Needs = well above average Sales Staff = well above average Price = average How Likely Are You To Continue Doing Business With RL Sanborn Masonry? = Very likely How Likely Are You To Refer RL Sanborn Masonry = very likely Suggestions For Improvement = No Customer Credentials = J.G. Portland, Maine |
Services Used By Customer = Masonry Restoration Comments Regarding Services = Replacement of an old chimney above the roof line. When project start was to be delayed by three days, company called in advance to provide a new date. We were very satisfied with all aspects of the service from sales to clean up and invoicing. The price was fair and the quality excellent Level Of Satisfaction = Highly satisfied Customer Service = well above average Professionalism = well above average Quality Of Products And Services = well above average Understanding Customer Needs = well above average Sales Staff = well above average How Likely Are You To Continue Doing Business With RL Sanborn Masonry?= Very likely How Likely Are You To Refer RL Sanborn Masonry = very likely Customer Credentials = G.F. Portland, Maine |
The following customer review was submitted via our Customer Satisfaction Survey Web page:
Level of satisfaction = Highly satisfied Customer service = above average Professionalism = above average Quality of products and services = well above average Understanding Customer needs = well above average Sales staff = well above average How likely to continue doing business with us = Very likely How likely to refer us = very likely
at one of my malls. Rick and his son did a great job, its a pleasure to work with such a professional team, everything was first rate, from the paperwork, to the job, cleaning up after the pour and securing the area for the safety of my customers. There is no question that I will be using R L Sanborn this spring on more concrete projects. Customer Credentials = D.M. Kittery Maine |
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